Right of return

This article shall apply only if the customer is a natural person who is not acting in the exercise of his profession or business. Business customers are therefore not entitled to a right of withdrawal. Customer has the right to dissolve the distance contract with Plastic Forte within 14 calendar days after receipt of the product, without giving reasons. The period commences on the day after the customer, or a third party designated by him in advance, and who is not the carrier, has received the product, or:If customer has ordered multiple products in the same order: the day on which customer, or a third party designated by him, has received the last product.
If the delivery of the product consists of several shipments or parts; the day on which the customer, or a third party designated by him, receives the last shipment or the last part.
In case of agreements for regular deliveries of products during a certain period of time: the day on which customer, or a third party designated by him, has received the first product. Only the direct costs of the return shipment are to be borne by the customer, so the customer must bear the return costs himself. If these costs are higher than the regular postal rate, Plastic Forte will provide an estimate of these costs.Any costs paid by Customer for sending and paying for the product to Customer will be refunded to Customer upon return of the entire order.

Within the withdrawal period referred to in paragraph 1, Customer shall handle the product and its packaging with care. Customer shall only open the packaging and use the product insofar as this is necessary to inspect the nature, characteristics and operation of the product. The basic principle here is that this inspection may not go any further than the Customer would be able to do in a physical shop.
Customer shall only be liable for depreciation in value of the product resulting from a manner of handling the product that goes beyond what is permitted in the previous paragraph.
The Customer can dissolve the Agreement in accordance with paragraph 1 of the time limit set in this article by sending the model form for withdrawal (digitally) to kunststof forte or by other unambiguous means of indicating to kunststof forte that he/she wishes to cancel the purchase. In the case of a digital notification, ALKA-Products confirms receipt of the notification. After termination, the customer has 14 days to return the product. It is also possible to return the product directly within the cooling-off period set out in paragraph 1 of this article, provided the model form for withdrawal or other unequivocal declaration of withdrawal is enclosed.

Products can be returned to:

Driesch 1
BE-3790 Moelingen

Amounts already paid by the Customer (in advance) will be refunded to the Customer as soon as possible, but no later than within 14 days after termination of the Agreement, in the same way as the Customer paid for the order. If the Customer has opted for a more expensive method of delivery than the cheapest standard delivery, ALKA-Products need not refund the additional costs resulting from the more expensive method.
Unless ALKA-Products offers to collect the product itself, Alka-Products may wait with refunding until ALKA-Products has received the product or until the customer proves that he has returned the product, whichever comes first.

Information on whether or not the right of withdrawal applies and on any desired procedure shall be clearly stated on the website in good time prior to the conclusion of the contract.
The right of withdrawal does not apply to:

Products that have been created by the entrepreneur in accordance with the consumer's specifications.